Customer Engagement Saturday will be focused on helping you get upto speed on how to deliver delightful customer experience with the Microsoft Dynamics 365 Power Platform including Customer Services, Field Services, Customer Insights, Omni Channel, Unified Service Desk, Marketing Automation, Sales Hub and More!
The Following Sessions Times will be in GMT:

10:00 - Priyesh Wagh - Project Service Automation
11:00 - Neil Parkhurst - Unified Service Desk / Omni Channel
12:00 - Artur Zielinski - Chatbots
13:00 - Tricia Sinclair - Omni Channel
14:00 - Dian Taylor πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ MVP - New Features of CE
15:00 - Tricia Sinclair - Customer Insights use case in Finance
16:00 - Ashish rana - Sales Insights & Accelerator
17:00 - Ashish Rana - Customer Service Insights & Virtual Agents
18:00 - Rajbabu Narasimhalu, MCP, PMP - Field Services

https://teams.microsoft.com/l/meetup-join/19%3ameeting_M2RhNzZjYmEtZTE1ZS00OGQ3LThkOTMtYWQ4MGZlNWY1YWM0%40thread.v2/0?context=%7b%22Tid%22%3a%220a818a2b-5882-4f42-a04f-2681d222e419%22%2c%22Oid%22%3a%22af7be706-2f4c-4904-8796-c3029c42c6e3%22%7d

WHEN

02-3 May 2020

WHERE

Online - Microsoft Teams

Event Schedule

Session Name Speaker Level Time
CDS for Customer Service Tips / Q&A Razwan Choudry -
Customer Service Insights with Power Virtual Agent Ashish Rana 200 -

2 May 2020

Session Name Speaker Level Time
Project Service Automation PSA Priyesh Wagh 11:00 - 12:00
Call Centre Solutions with Unified Service Desk & Omni Channel Neil Parkhurst 12:00 - 13:00

Speakers

Ashish Rana

Microsoft Dynamics 365 Solution Architect and Microsoft Certified Consultant specialist delivering CRM and digital transformation for various industries.

Customer Service Insights with Power Virtual Agent

Priyesh Wagh

Dynamics 365 Consultant.

Project Service Automation PSA

Razwan Choudry

Microsoft MVP, Dynamics Community Forum Moderator

CDS for Customer Service Tips / Q&A

Artur Zielinski

An experienced Solutions Architect for D365 CE as well as an expert in data integration (a range of ISVs as well as core Microsoft stack), business analysis, AI, predictive analytics and data science (Azure Machine Learning, cognitive services, bot framework, AI Builder, a range of others), scope & design of future proof CRMs, Portals, Web Apps & Chatbots.

Make D365 conversational - Accelerate your chatbot journey

Make D365 conversational - Deep Dive into Chatbots in D365

Make D365 conversational - Deep Dive into Chatbots in D365

Ashish Rana

Microsoft Dynamics 365 Solution Architect and Microsoft Certified Consultant specialist delivering CRM and digital transformation for various industries.

Start a chat with Power Virtual Agent and Omnichannel

Empower your Customer service with Customer Service Insights and Power Virtual Agent

Sales Insights and Accelerator in Dynamics 365 for Sales

Dian Taylor

Dian Taylor is a Microsoft Business Applications MVP and Dynamics 365 Presales Engineer at RSM. She is a seasoned Microsoft Dynamics 365 Consultant and has been working with the application since 2011. Https://d365goddess.com

Whats new for Dynamics 365 CE in the 2020 Release Wave 1

Ed Gonzales

Microsoft MVP - Business Applications Microsoft Power Automate Microsoft Power Virtual Agents Dynamics 365 CE Microsoft MCT

Hungry Teams, Natural Language Chatbots, Virtual Agents, and Yelp

Rajbabu Narasimhalu

D365 CU - Field Service and PSA

A Day in the life of Field Service Organization

Customer Engagement CDS Saturday

Global Community Partners