Customer Service Saturday is Focused on addressing the delivery of Customer Services such as in Call Centres, Online Self Service, Chatbots, Field Services with Dynamics 365 and the Power Platform.
This Online Conference will be providing a Deep Dive into the more advanced topics related to Service Delivery, Call for Speakers is now open!


18 July 2020




Ali Khan

D365 Practice Manager - Velrada Principal Consultant and Architect in D365. Particularly passionate about Field Service.

Dynamicd 365 Field Service - Hidden Gems

Dustin Domerese

Dustin Domerese is a thought leader and technology innovator within the Microsoft ecosystem and delivers his vast technical experience in the CRM, ERP, and Software Development industries to business leaders, end-users, and technical leaders throughout the community.

How do I get people to use my system? User adoption challenges and practical solutions

Ambesh Singh

Dynamics 365 CE, Logic App/Flow, Power BI, Portals

Customer Self-Services Portals- What should I know about it?

Arpit Shrivastava

D365 Technical Consultant | 365 Saturday Portal Ambassador | Top 50 Blogger | Community Contributor | Mentor | Speaker | Trainer | Blogger

"Earn customers for life" - Customer Service Low Code No Code Solution!

Dani Kahil

As a Microsoft Business Applications specialist, my goal is to help companies and their people be more productive using Microsoft technology. Over the last 12 years, I have been implementing Microsoft Dynamics CRM / 365 CE solutions in multiple countries. I specialize in guiding companies to better articulate their needs and translate those into simple and clean solutions using the Microsoft Business Applications and Dynamics 365. I have a special interest in Requirements Elicitation techniques and have written a couple of articles on that subject. Since 2017 I am an active member and co-organizer at the Microsoft Dynamics 365 User Group community, helping to organize events in Sydney and Brisbane. KEY SKILLS: • Delivery: Project management (Waterfall and Agile), requirements gathering, functional/technical analysis, solution design and architecture. • Pre-Sales: Solution envisioning, creation and review of proposals, estimates and project plans. • Business Analysis: Elicitation and Collaboration, Requirements Life Cycle Management, Requirements Analysis and Design Definition. • Technical: Dynamics 365, PowerApps, Microsoft Flow, Power BI, Power Platform, Common Data Service (CDS), Azure.

Hidden Gems of Dynamics 365 Customer Service

Richard White

A Microsoft Certified Solutions Architect, Functional Consultant and Trainer in Dynamics 365 Customer Engagement (CRM) and a certified Scrum Master. I have been helping organisations set the right foundations for successful software projects that that are adopted by users, loved by customers and accelerate businesses for almost 20 years. In the past 5 years I have niched myself in Dynamics 365. Why, because I absolutely love it! A bit too much, as I tell people when I run my workshops.

Common Case Management - An Agile Approach to Kick Start a Large Greenfield Project

Customer Service Saturday

Global Community Partners