As a Microsoft Business Applications specialist, my goal is to help companies and their people be more productive using Microsoft technology.
Over the last 12 years, I have been implementing Microsoft Dynamics CRM / 365 CE solutions in multiple countries. I specialize in guiding companies to better articulate their needs and translate those into simple and clean solutions using the Microsoft Business Applications and Dynamics 365.
I have a special interest in Requirements Elicitation techniques and have written a couple of articles on that subject.
Since 2017 I am an active member and co-organizer at the Microsoft Dynamics 365 User Group community, helping to organize events in Sydney and Brisbane.
• Delivery: Project management (Waterfall and Agile), requirements gathering, functional/technical analysis, solution design and architecture.
• Pre-Sales: Solution envisioning, creation and review of proposals, estimates and project plans.
• Business Analysis: Elicitation and Collaboration, Requirements Life Cycle Management, Requirements Analysis and Design Definition.
• Technical: Dynamics 365, PowerApps, Microsoft Flow, Power BI, Power Platform, Common Data Service (CDS), Azure.
Hidden Gems of Dynamics 365 Customer Service