You will learn:
* What is Virtual Agent for Dynamics 365
* How you can build your own chatbot
* How you can integrate that chatbot with Common Data Services/ Dynamics 365
* How escalate form chatbot to a real employee
* How you can embed chatbot on your company's public website/ intranet
Well designed and operating chatbots can save you hours on solving simple customers' problems and answering the most common answers. New tool for Dynamics 365 is for sure something you be more familiar with.
17:10 - 18:00