SESSION OVERVIEW

Customer expectations are increasing quickly and your organisation needs to be going beyond managing multiple channels. Your organisation needs to be able to be aware of and capable of handling conversations across those different channels and be able to relate and link them together so that context is kept and understood. This can be achieved easily using Omni Channel Engagement, an extension to Dynamics 365 Customer Service. Join this session to learn how to get started!

WHAT TIME

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EVENT

Dynamics 365 and Power Platform BC Weekend Vancouver 2020

SPEAKER

Sarah Critchley

Global Community Partners