"What gets measured, gets managed." - Peter Drucker 

In this session we will dive into using metrics to improve performance in every area of CRM. You will learn how to engage your team - from leaders to front-line employees - in identifying and tracking metrics. We will talk through the most important metrics to track in CRM for sales, service, marketing, and adoption - and why they matter. And you'll learn a process for going beyond reporting, to actually engaging your team in improving the metrics.

Key Takeaways:
• A comprehensive listing of best practices metrics
• A method for working together as a team to continuously discover metrics that will change behavior, improve the customer experience, and lift the bottom line
Where adoption metrics overlap with performance metrics - and how to use both to drive change




D365 Dubai Summit 2020


Geoff Ables

Dynamics 365, Office 365, Customer Engagement, Employee Engagement, Global Speaker, Best Selling Author, Microsoft Certified Trainer

Global Community Partners