Omnichannel for Customer Service .... "A USD killer, maybe not!"

SESSION OVERVIEW

I will demonstrate Microsoft's new omnichannel for customer service. Including web chat and entity routing. Including a demo of how real-time sentiment analysis can help agents / supervisors keep customers happy.

I will also explain the differences between the new omnichannel offering and the existing Unified Service Desk capabilities. And show how they can work together.

This presentation will be a must see for anyone working with contact centers or web chat.

WHAT TIME

EVENT

DynamicsPower! Paris 365