I will demonstrate Microsoft's new omnichannel for customer service. Including web chat and entity routing. Including a demo of how real-time sentiment analysis can help agents / supervisors keep customers happy.
I will also explain the differences between the new omnichannel offering and the existing Unified Service Desk capabilities. And show how they can work together.
This presentation will be a must see for anyone working with contact centers or web chat.
14:00 - 15:00