In this session I will demo the latest features of Omnichannel for Customer Service including digging into the implications for Unified Service Desk. Does USD still have a place???
NOTE: I have suggested this session but I coudl also do sessions on other topics is required! Including 365 certifications, marketing etc.
Idea creator and visionary leader in charge of developing award-winning business solutions: TourismInSky, ContactInSky, LoyaltyInSky, RealEstateInSky and MessageInSky, which have the ultimate goals of creating a successful business organization where sales, marketing and customer support processes are fully automated. Result was a global achievement: "Euro Cloud - Best Horizontal Solution Reward", "Most Innovative ICT Hotel Solution" as well as "Microsoft Midmarket Solution Provider of the Year Reward" and "Microsoft Application Development of the Year".