There are 3 core challenges when kick starting a greenfield case management implementation that is aimed at incorporating processes from across the entirety of a large organisation:

1) where do we start?
2) how will we create a common case framework for analysis, design, development and review that can used for all processes, even the most complex
3) how do we move from project initiation to a well oiled agile road map that ticks like clock work

In this session Richard will explore his experience with these 3 challenges, provide framework and road map templates that enabled a successful project kick off, and will share the lessons he learned along the way.




Customer Service Saturday


Richard White

A Microsoft Certified Solutions Architect, Functional Consultant and Trainer in Dynamics 365 Customer Engagement (CRM) and a certified Scrum Master. I have been helping organisations set the right foundations for successful software projects that that are adopted by users, loved by customers and accelerate businesses for almost 20 years. In the past 5 years I have niched myself in Dynamics 365. Why, because I absolutely love it! A bit too much, as I tell people when I run my workshops.

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