SESSION OVERVIEW

In this exciting presentation we’ll look at Microsoft’s new omnichannel for Customer Service and understand how it provides webchat (and more) for contact centers. Plus we’ll contrast the omnichannel interface with Unified Service Desk. And hopefully see that Unified Service Desk is alive and kicking.

WHAT TIME

15:00 - 15:45

EVENT

DynamicsPower Dublin 2019

SPEAKER

Neil Parkhurst

Global Community Partners