Dynamics 365 (Customer Engagement apps) provides native seamless integration with Microsoft Teams. This helps users to be more productive and get work done more effectively. Users can easily share customer information, communicate via Chat, and access Dynamics 365 records, views and dashboards within the Teams channels. Enabling employees with the ability to engage and collaborate effectively while working remotely has become increasingly important given the challenges from the COVID-19 pandemic. Remote work and collaboration could very well be the trend of the future. For customer service oriented organizations in particular, it’s critical that customer service agents are equipped with the proper tools to facilitate the tracking of customer information and case inquiries in a variety of ways. In this session we will walkthrough how to integrate Dynamics 365 with Microsoft Teams, and discuss the benefits.
Dynamics 365 (Customer Engagement)