SESSION OVERVIEW

During the current circumstances, it has become even more important to focus on your customer service. Take advantage of the "Hidden Gems in Dynamics 365 Customer Service" to better service your clients.

Dani Kahil will cover Knowledge Articles, Resource Scheduling and Customer Service Insights. And how to leverage those features as part of your Dynamics 365 Customer Service implementation.

WHAT TIME

-

EVENT

Customer Service Saturday

SPEAKER

Dani Kahil

As a Microsoft Business Applications specialist, my goal is to help companies and their people be more productive using Microsoft technology. Over the last 12 years, I have been implementing Microsoft Dynamics CRM / 365 CE solutions in multiple countries. I specialize in guiding companies to better articulate their needs and translate those into simple and clean solutions using the Microsoft Business Applications and Dynamics 365. I have a special interest in Requirements Elicitation techniques and have written a couple of articles on that subject. Since 2017 I am an active member and co-organizer at the Microsoft Dynamics 365 User Group community, helping to organize events in Sydney and Brisbane. KEY SKILLS: • Delivery: Project management (Waterfall and Agile), requirements gathering, functional/technical analysis, solution design and architecture. • Pre-Sales: Solution envisioning, creation and review of proposals, estimates and project plans. • Business Analysis: Elicitation and Collaboration, Requirements Life Cycle Management, Requirements Analysis and Design Definition. • Technical: Dynamics 365, PowerApps, Microsoft Flow, Power BI, Power Platform, Common Data Service (CDS), Azure.

Global Community Partners