Companies do not act proactively on the prospect leads, resolve the potential cases for the customer and facilitate their staff on-site. AI Bots can help organizations achieve their goals efficiently by extending the Dynamics 365 with Power Platform. I will walk you through on how to achieve this.

Ever since Microsoft came up with an idea to closely integrate Office and Dynamics 365 (of course with Azure), we all witnessed its benefits and acceleration towards the business goals.

Conversational AI is becoming an integral part of the business with quality customer service. It is the next user interface (UI) wave in computing. We’ve evolved from a world of having to learn and adapt to computers to one where they’re learning how to understand and interact with us.

In this session, you will learn how can you leverage the strength of Power Virtual Agent, AI Builder, Power Automate & Bot Framework (Azure Bot Service) and extend Dynamics 365 customer service operations such as generation of a lead, facilitating the staff on-site and some other relevant business use-cases.

On a broader note, you will be able to have a good understanding of the following;

Build an effective Bot with Power Virtual Agents (No-Code)
Effective AI Builder use-cases with Power Virtual Agents
Endless possibilities with Microsoft Bot Framework
Live Demos (Live Learning)
Better outreach and extensibility with more interactive channels such as Google Assistant & Alexa along with OOTB (Cortana, Skype etc.)

Come join me and gain insights on best practices to make your bot productive for your organizations!


13:30 - 14:15


Power Platform Saturday Sydney 2020


Arafat Tehsin

Global Community Partners