Dynamics 365 Virtual Agent for Customer Service empowers customer service teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. In this introductory session, we will cover:
- What is Dynamics 365 Virtual Agent for Customer Service?
- How to configure a virtual agent?
- How to extend the capabilities of the Virtual Agent by connecting to various products/services?
- Chat Analytics.
- Integrate existing bot developed with the Bot Framework with the Virtual Agent for Customer Service Bot.
10:10 - 11:10
Dynamics 365 Customer Engagement Power Platform Azure Bot Framework & AI