SESSION OVERVIEW

Customer Service has evolved considerably from picking from a queue and from paying customers to pick up a phone. There are a lot more expectations around customer service and organisations need to be prepared to offer service across multiple levels, to scale.

Join this session on how to get started with the latest Customer Service capabilities offered by Microsoft in Business Applications. This session will cover Virtual Agents, Omni Channel Engagement Hub, Customer Service and Social and how to begin using all of these capabilities to create a single customer service experience for your brand and organisation.

WHAT TIME

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EVENT

Customer Service Saturday

SPEAKER

Sarah Critchley

Global Community Partners