A world of Customer Engagement has shunned chatbots for too long. To break the wheel, Microsoft has invested heavily in bots - Virtual Agents, Bot Framework, LUIS, QnA, Cog Services, Azure Bot services. Join me for a deep dive into several of the best approaches to creating great conversational chatbots using Microsoft stack:
- Exploration of best NLP options
- Use of Power Automate for intelligent fulfilment
- Overview of ISV options
- Frank review of the viability of Virtual Agents
Will be covering potential use cases, channels, user authentication, UX of chatbot design, integration with CDS, licensing implications and much more.
An experienced Solutions Architect for D365 CE as well as an expert in data integration (a range of ISVs as well as core Microsoft stack), business analysis, AI, predictive analytics and data science (Azure Machine Learning, cognitive services, bot framework, AI Builder, a range of others), scope & design of future proof CRMs, Portals, Web Apps & Chatbots.