Microsoft's CEO Satya Nadella has said: "Human Language is the new UI layer, bots are like new application". As more and more bots are getting popular in homes and enterprises, the demand for custom bots is increasing at rapid space.

The Microsoft Bot framework is a comprehensive offering that we can use to build and deploy high-quality bots for our users to enjoy wherever they are talking.

Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features – such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge, and search – into your app, across devices and platforms such as iOS, Android, and Windows, keep improving, and are easy to set up.

In this session, we will cover how to build the no code intelligent help desk bots in using Power Virtual Agents, Microsoft Bot Framework, and Cognitive Services. The help desk bot will be able to answer questions related to employee benefits, open healthcare enrollment etc. The target audience of this session is Power Users, IT Pros and Developers.

You will learn:
What are Power Virtual Agents?
What is Microsoft Bot Framework?
What is Azure Bot Service?
How to create bots using Microsoft Bot Framework?
What are Cognitive Services?
How to leverage Bot Framework and Cognitive Services to implement enterprise-grade bots?




Customer Service Saturday


Prashant G Bhoyar

Global Community Partners