SESSION OVERVIEW

Microsoft Dynamics 365 Customer Service is seen by many businesses as a software that can only be used in a call center scenario. However, Microsoft Dynamics 365 Customer Service can do so much more.

In this session, I will explain why Dynamics 365 Customer Service and Dynamics 365 Field Service are better together! This session will be applicable to organizations considering, using or implementing Dynamics 365 Customer Service and Dynamics 365 Field Service.

Topics Covered:
- Case Management
- Queue Management and How They Can Assign a Field Service Resource
- Knowledge Base Management
- Service Level Agreements (SLA)
- Work Order Generation

WHAT TIME

-

EVENT

Customer Service Saturday

SPEAKER

Vicky Rodgers

Global Community Partners