In this session we discuss about a single view of customers - what it is, its relevance and its importance in today's world. We look at what organisations are doing to achieve this, and challenges they face. More importantly, we look at the new Microsoft Dynamics 365 Customer Insights, and how it aims to address these challenges and enable organisations to get the end results faster. As part of the demo, we'll look at its integration capability with Power Platform - Power BI, Power Automate, and Power Apps for actionable insights.
14:45 - 15:30
Stephanus is a Capability Lead and Solution Architect with a focus in Not-for-Profit (NFP) at Barhead Solutions. Stephanus has worked with Microsoft technologies for the past 15 years, and Dynamics CRM since version 3. Stephanus has also worked with major NFP clients across Australia, as well as enterprise, and corporate clients implementing business solutions with Microsoft Dynamics.