SESSION OVERVIEW

In this session we will go through the models available in AI Builder which can help you classify and extract key insights and information from unstructured text. This could be social media posts, or incoming emails from customers - any kind of unstructured text coming in to your customer service environment. Using AI to interpret and understand this text can enable you to automate routing, communications, escalations, notifications or any other actions to reduce manual work and processing time, and improve customer experience and satisfaction.

WHAT TIME

10:00 - 11:00

EVENT

A.I. Saturday - Chatbots and more

SPEAKER

Lisa Crosbie

Global Community Partners