You have customer and here customers look for support. Enter the Customer Self-Service portal. If you’re using or planning to use CRM for case management, a fantastic extension to that is the Customer Service portal. Giving your customers the ability to log into their own account to submit, monitor and follow up their support cases can add some relief to your front lines of customer support. You’ll get fewer emails and calls from folks just looking for updates, and you can capture better targeted data regarding a case.
Dynamics 365 CE, Logic App/Flow, Power BI, Portals