Join us as we discuss and demo the top # features to add value to your Customer Service implementation in Dynamics 365/CRM. Learn how to extend your customer service beyond the basics and best practices to help automate the creation and routing of cases, providing useful information in a consistent language, and make self-service options available to your customers. I will share how automation can streamline your service operations and enable your team to gain better insights into customer satisfaction and KPIs. We’ll cover features such as auto-creation, service level agreements, timer, entitlements and new the Knowledgebase, and SMS and Phone integration for support ticket escalation.
14:00 - 15:00