Omnichannel, Power Virtual Agents, Facebook and more!
In this session we will explore the capabilities of Omnichannel for Customer Service.
We’ll see webchat working but that is just a start!
You will also learn how to create a Power Virtual Agent that can hand off to a human.
And (as if that wasn’t enough) you’ll see a demo showing how to create a Facebook App that can be connected to Dynamics 365.
15:00 - 16:00